Have you ever experienced a...broken bottle, a menu with the bottles you didn't get, a tracking number that didn't update for 2+ days following shipment, a missing or incorrect add on? Well, We're changing things up...
It's a BIG deal to us that you as our Family Member are happy. We're excited to announce we've sealed the deal and we’re stepping up our game. Over the next couple of months we'll be partnering with a new fulfillment center located in the United States. They are one of the leading distributors in the country, and have amazing service. Here are some of the pros of us using this fulfillment center:
Shipments will be more reliable
This means that when it ships, IT SHIPPED. Your tracker will be more accurate and your box will get out faster.
Menus will be more accurate The new technology we're working with will provide you with a way more accurate menu: No more menus that are incorrect!
Sh*t happens, but with this new fulfillment center, sh*t will happen WAY less. We'll be working hard to get your Zamplebox together and sent off ASAP.
WAY. MORE. INVENTORY. ZampleBox has grown into a massive (and amazing) community, now that we're switching, we'll have more room to order even more of your favorite ejuices!
Broken bottles may happen DURING transit, but with our new fulfillment we can get you taken care of faster, and collect data on what's been breaking so we can notify our partners.
Of course, with every MAJOR transition there may or may not be some hiccups...
We ask in these next couple of months for patience. This transition is HUGE we're sending hundreds of thousands of bottles of e-juice to our new fulfillment center and it may cause some slight delays in your upcoming vape boxes. We're confident we should be up and running with our new partners very quickly, but just in case, this blog is to alert you to the new things that are going on!
This is way I'm still here! This is a company that listens to it customers and delivers on it's promises! Vape On!
You guys have been awesome so far..My broken/leaking bottles etc. have always been replaced quickly, and the customer service has always been top notch.. This is just cherries on top of an almost perfect cake! Thank you ZB team! You guys ROCK!
you guys rock. thanks for introducing me to some new flavors i might not have tried, and keep up the great work :)
I am so pleased with my zb I have tried other boxes and nothing has even come close to the service that comes from zb ! It's just so refreshing to find a company who still gives a fu*k
My experience has been wonderful. I have gotten a bottle of a flavor or to that I didn't like on my profile. But hey shit does happen and I will say I was going to try a different box. BUT....when you started with the pick your own and then 30ml bottles and now this you got me for life. Hey Craft Vapory Fuck You.
I'm sad to say its too late for me :( I've not received my August or September boxes despite the fact the September box has purportedly been shipped (This still has no tracking number I might add). Because I'm in Ireland a delay like this means I won't get a single Zamplebox in 3 months and i'm afraid that once I've received what i've paid for i'll be permanently cancelling my subscription and just return to solely buying my Juice from local vendors. Sorry guys.
This month is the first time I have had trouble with shipping/tracking. Its 10 days since my box supposedly shipped and still there is no tracking information. If your new system ensures this doesn't happen again then great. However I hope this change does not make international deliveries worse. Being told this situation is because international orders get grouped for despatch just doesn't cut it when the delay is this big for the first time in 8 or 9 months.
This is a big reason why we're working extra hard on making sure this transition goes smoothly. Hopefully getting your box out sooner with our new fulfillment center will make the time shortened. Sorry you've had a delay on your box! Let us know if there is anything we can do to help!
well it has now been 2 weeks and still all I see when I try to check tracking is the message " This Tracking Number could not be displayed: 0161002401653044 Please check your number and resubmit or try back later. Note: Tracking numbers for today's shipments may not have entered into our tracking system yet."
When I sent I a query about it I was asked to wait a day or 2 and then I would see movement. and told that the reason it was not showing on tracking yet was because international deliveries were grouped up and sent together. 2 weeks later and 4 days after my last email I say BS and have asked for a replacement box to be sent since I do not think this one will EVER move on tracking.
The thing you could do to help is to expedite that...but activity on the forums seems a bit slow so dunno if that will happen lol.
Hey Kira, I believe we've cleared up your tracking issues, I'm sorry you were having issues! I hope you get your box soon!!
Yep just got the first step on the tracking ladder today....15 days after it says it shipped....I think it was dropped in a corner of your warehouse or something lol
Unless it gets fast tracked I might just about get it before the next one ships lol
Yeah the slow shipping was a big problem, I liked the 2 day shipping for the Plat box but it takes way to long for the box to get the house
Indeed this was one of our biggest struggles/; This new fulfillment center should help out immensely with this issue alone!
Let's hope delivery times are better now. Mine took three weeks to arrive, I comprehend that shipping overseas may incur a delay but three weeks? My October box is about to be shipped and I only just received September's box today so NO WAY for me to rate or pick flavour I like 🤔🙁 Let's hope for improvement!
Am hoping that this months delays are just because of their changeover and not a sign of things to come. Wish good thoughts!
I'll support the cause and just report feedback. I don't get mad. I love this! I just hate going to local vape shops and dealing with these stupid kids who really don't give a fuck about vaping beside blowing their Os yeah
i had 0 Problems. The box was shipped, I received a tracking # and it arrived in a very timely manner. Very well packaged. I keep the packaging to display my bottles. Will keep buying
I still haven't got my first box, probably cancel after this box not a good first impression
Ive been waiting nearly 2 weeks for our first box. Im very disapointed in the shipping times. I cant say anything about the product as i have yet to recieve any. Im currently vaping a very old house blend that isnt very good. Please get my zamplebox here asap so you can keep me as a member